CANCELLATION POLICY
Welcome to FloraFinishes, operated by Skypeak Systems Private Limited. Our priority is to make shopping with us convenient, flexible, and reliable. In this document, “we,” “us,” or “our” refers to Skypeak Systems Private Limited, while “you,” “your,” or “user” refers to anyone browsing or making purchases on our platform. We recognize that plans can shift, requiring order cancellations. This policy explains how to do so.
You can cancel your order within 24 hours of placing it or before it has been dispatched, whichever happens first.
To initiate a cancellation, please contact our customer support team via email.
If your cancellation request meets the eligibility criteria, a full refund will be issued to your original payment method within 5–7 business days.
After an order has been dispatched, it cannot be cancelled. However, you can return the product after delivery in accordance with our Return & Refund Policy.
We do not currently allow changes to items or shipping addresses after an order is placed. If changes are needed, you will have to cancel the original order (if eligible) and place a new one.
For assistance with order cancellations, please reach out to our support team at:
skypeaksystemsprivatelimited@gmail.com
We appreciate your understanding and cooperation. Our goal is to make every transaction smooth and convenient, ensuring a positive experience every time you shop with FloraFinishes.
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